They seem to think it's a Windows issue, and the next step they are advising is reload the entire OS (which is a gigantic hassle that I'd like to try avoiding). Have already spoken to Lenovo tech support (and escalated tech support) and didn't get anywhere. I have a remote access program that allows me to pipe audio from the remote computer to my local computer, and that doesn't work on this laptop either (leading me to believe the issue is software or driver related). Windows is showing active audio and allows for volume up/down, etc. Device manager does not show any issues and Realtek Audio and Intel(R) Smart Sound Technology both showing up as working. No audio output over laptop speakers, or when plugging in headphones. Delivered to him and everything was working fine until a few days ago when audio completely stopped working on the unit.
We only received it about 2 - 3 weeks ago, and I set it up as I normally do for end-users. I have an end-user with a brand new Lenovo ThinkPad X1 Yoga Gen 5 (running Win10 v2004).
0 kommentar(er)
